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  1. #1
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    Adobe Flash Plug-In Has Crashed

    Mac OSX 10.9.4
    Firefox: 31.0

    Browser hangs with spinning beach ball for up to 30 seconds. Error message that the flash plugin has crashed. I believe this applies to ads that use audio/video -- which are a pain in the butt anyway because they autoplay after a delay. Does not happen all the time, just sometimes with the audio/video ads.

    My hardware acceleration is turned off -- per directions somewhere on the InterWeb. This only happens on PSD. I have no issues with Flash on any other site.
    "The 90 wins is about challenge. It's about changing the conversation. It's about framing questions for ourselves as to how we get there. So I stand by the notion that we need to get better, and in doing so we need to set concrete goals for ourselves so that we have sort of specific conversations among ourselves about how we're going to get there." -- Mr. Alderson

  2. #2
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    The next time it happens can you open up Console (Applications>Utilities>Console) and provide the site admins the logs that exist about a minute and after the incident. You can also open a specific log by navigating to the Diagnostic folder (Library>Logs>Diagnostic Report).

    This should allow them to isolate what's going on around the time it crashes.
    Member of the Owlluminati!

  3. #3
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    It just happened.

    I looked up the logs under Diagnostic Report for Firefox, but the newest one was dated 3 days ago. There were 5 reports dating back to 7/30. I have no idea how to tell if any of these are related to Flash crashing in Firefox.

    However, looking through the catalog of logs, there is this older one, which seems related to Firefox and the Flash plugin. This is just part of the file because I didn't want to post all of it in case it's not the right one.

    - - - -

    Process: plugin-container [24043]
    Path: /Applications/Firefox.app/Contents/MacOS/plugin-container.app/Contents/MacOS/plugin-container
    Identifier: org.mozilla.plugincontainer
    Version: 1.0
    Code Type: X86-64 (Native)
    Parent Process: ??? [1]
    Responsible: plugin-container [24043]
    User ID: 501

    Date/Time: 2014-08-22 11:33:31.532 -0400
    OS Version: Mac OS X 10.9.4 (13E28)
    Report Version: 11
    Anonymous UUID: E44F9D3C-F609-2039-5FB3-A807238872F1

    Sleep/Wake UUID: 30EDEFEF-C1F5-49A9-9DA3-51F5B49E1676

    Crashed Thread: 3 Chrome_ChildThread

    Exception Type: EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000

    VM Regions Near 0:
    -->
    __TEXT 0000000100000000-0000000100001000 [ 4K] r-x/rwx SM=COW /Applications/Firefox.app/Contents/MacOS/plugin-container.app/Contents/MacOS/plugin-container

    Thread 0:: Dispatch queue: com.apple.main-thread
    0 libsystem_kernel.dylib 0x00007fff917da716 __psynch_cvwait + 10
    1 libsystem_pthread.dylib 0x00007fff924fbc3b _pthread_cond_wait + 727
    2 libnss3.dylib 0x00000001040223b7 PR_WaitCondVar + 103
    3 XUL 0x000000010029c37d 0x100007000 + 2708349
    4 XUL 0x000000010029c8fc 0x100007000 + 2709756
    5 XUL 0x000000010029c6c5 0x100007000 + 2709189
    6 XUL 0x00000001003d736b 0x100007000 + 3998571
    7 XUL 0x0000000100c4dbd4 0x100007000 + 12872660
    8 XUL 0x0000000100c468ea 0x100007000 + 12843242
    9 com.macromedia.FlashPlayer-10.6.plugin 0x000000010a1a019a 0x109d85000 + 4305306
    10 com.macromedia.FlashPlayer-10.6.plugin 0x000000010a1a247f 0x109d85000 + 4314239
    11 com.macromedia.FlashPlayer-10.6.plugin 0x0000000109e20fd3 0x109d85000 + 638931
    12 com.macromedia.FlashPlayer-10.6.plugin 0x0000000109e1f1a7 0x109d85000 + 631207
    13 ??? 0x000000010c0d33a9 0 + 4497159081
    14 ??? 0x000000010c16dc3d 0 + 4497792061
    15 com.macromedia.FlashPlayer-10.6.plugin 0x000000010a3c2756 0x109d85000 + 6543190
    16 com.macromedia.FlashPlayer-10.6.plugin 0x000000010a33016a 0x109d85000 + 5943658
    17 com.macromedia.FlashPlayer-10.6.plugin 0x000000010a3300b5 0x109d85000 + 5943477
    18 com.macromedia.FlashPlayer-10.6.plugin 0x0000000109f78225 0x109d85000 + 2044453
    19 com.macromedia.FlashPlayer-10.6.plugin 0x0000000109f79110 0x109d85000 + 2048272
    20 com.macromedia.FlashPlayer-10.6.plugin 0x0000000109f78db6 0x109d85000 + 2047414
    21 com.macromedia.FlashPlayer-10.6.plugin 0x0000000109f786d6 0x109d85000 + 2045654
    22 com.macromedia.FlashPlayer-10.6.plugin 0x000000010a08762d 0x109d85000 + 3155501
    23 com.macromedia.FlashPlayer-10.6.plugin 0x000000010a0867cb 0x109d85000 + 3151819
    24 com.macromedia.FlashPlayer-10.6.plugin 0x000000010a0ce953 0x109d85000 + 3447123
    25 com.macromedia.FlashPlayer-10.6.plugin 0x000000010a11456a 0x109d85000 + 3732842
    26 com.macromedia.FlashPlayer-10.6.plugin 0x000000010a0a3bea 0x109d85000 + 3271658
    27 com.macromedia.FlashPlayer-10.6.plugin 0x000000010a20e19a 0x109d85000 + 4755866
    28 com.apple.Foundation 0x00007fff8a87513e __NSThreadPerformPerform + 229
    29 com.apple.CoreFoundation 0x00007fff8c4fe5b1 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FU NCTION__ + 17
    "The 90 wins is about challenge. It's about changing the conversation. It's about framing questions for ourselves as to how we get there. So I stand by the notion that we need to get better, and in doing so we need to set concrete goals for ourselves so that we have sort of specific conversations among ourselves about how we're going to get there." -- Mr. Alderson

  4. #4
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    Check out this page and see if it helps:

    https://support.mozilla.org/en-US/kb...shoot-problems

    They have a test page that should be helpful. One thing that I noticed is that the hardware accelerating can be the cause of problems for some people.
    Member of the Owlluminati!

  5. #5
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    I'll look that over, but I turned off hardware acceleration a few weeks ago. I have no issues with Flash on any other site, just PSD.
    Last edited by Dugmet; 08-26-2014 at 07:32 PM.
    "The 90 wins is about challenge. It's about changing the conversation. It's about framing questions for ourselves as to how we get there. So I stand by the notion that we need to get better, and in doing so we need to set concrete goals for ourselves so that we have sort of specific conversations among ourselves about how we're going to get there." -- Mr. Alderson

  6. #6
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    Also try going to the Applications>Utilities folder and run the Adobe Flash Player Install Manager. It should uninstall Flash and then you would need to re-download the installer from Adobe's website. It could very well be a corrupt installation.
    Member of the Owlluminati!

  7. #7
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    What happened to Content-team?
    I'm In.



  8. #8
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    It looks like you have OSX 10.9.4, so go to the System Preferences and open the Flash Player option and have it delete the Data and Settings as well as the Local Storage Settings.
    Member of the Owlluminati!

  9. #9
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    Dugmet, did you have any luck with this?

  10. 08-31-2014, 03:59 PM
    Reason
    Trolling

  11. #10
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    Quote Originally Posted by dbroncos78087 View Post
    Dugmet, did you have any luck with this?
    No luck. Tried everything. Still crashes once in a while. Fortunately there are not too many flash video ads -- or I dont stay on a page long enough for them to load and play -- so it is only a temporary problem.
    "The 90 wins is about challenge. It's about changing the conversation. It's about framing questions for ourselves as to how we get there. So I stand by the notion that we need to get better, and in doing so we need to set concrete goals for ourselves so that we have sort of specific conversations among ourselves about how we're going to get there." -- Mr. Alderson

  12. #11
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    I'm having troubles with internet explorer, so forced into using firefox for now. For internet explorer PSD site freezes up and has the PC fan kick in like it draining tons of memory. PSD only site giving me problems with internet explorer. Is it java problem or a virus on my end or on PSD's end? Uninstall internet explorer and re-download it? Uninstall java? I asked on other support page here but no replies back yet. Firefox working great though here.

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