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  1. #1
    Join Date
    Jan 2007

    Coyotes launch first 3-d seating chart combined with live chat

    Fans can see the view from their seats before they buy their tickets online and chat with seating representatives
    The Phoenix Coyotes recently teamed up with Seats3D® developer Ballena Technologies, Inc to build a 3-D seating chart of Arena that allows fans to see the view of the ice from any seat in the arena, from seating sections to luxury boxes, before purchasing tickets. Ballena Technologies has enhanced Seats3D by partnering with WebsiteAlive, a leader in live chat technology, and incorporating AliveChat in the 3-D viewing window so that fans can chat with seating representatives online if they have any questions before they buy.

    "We were already using both AliveChat from WebsiteAlive and Seats3D separately on our website," said Coyotes Vice President of Ticket Sales Flavil Hampsten. "Combining both tools provided us with an interactive method to sell tickets online. Since fans can 'see' the view from their seats as well as get answers to any ticketing questions, we have been able to maximize online tickets sales. The feedback from users and sales representatives has been extremely positive thus far."

    "AliveChat provides 'virtual hand holding' with website visitors to assist them through purchases," Dustin Yu, co-founder and CTO of WebsiteAlive explained. "We were thrilled to hear the great results the Phoenix Coyotes are having with AliveChat. And, now by combining AliveChat with Ballena Technologies’ Seats3D, we can’t wait to see how far the technology, and ticket sales, will go."

    About Ballena Technologies, Inc. --

    Ballena Technologies, Inc. offers a unique sales and marketing tool for sports teams, venue owners / operators, and Internet based ticketing solutions. Ballena’s Seats3D product is the market leader in sports venue 3D visualization. Ballena Technologies creates realistic seating visuals to improve the on-line ticketing experience by familiarizing potential customers with a facility, creating excitement, sales and customer satisfaction. Seats3D is currently used on facility websites including NHL, NFL, MLB, MLS, NBA, NCAA, Live Nation and NASCAR. For more information contact Ballena Technologies at 510-521-0720, email them at or visit them on the web at

    About WebsiteAlive --

    Since 2004 AliveChat software from WebsiteAlive™ has been the leader in cross-platform/cross-browser live chat support. AliveChat software provides instant, real time chat between company support representatives and their customers. Cost effective for every market segment, AliveChat software works on any computer with a standard web browser and Internet connection as well as Internet-based mobile phones, to reduce shopping cart abandonment, support costs and phone calls as well as increase customer satisfaction and loyalty. Used and trusted by more than 10,000 businesses and companies, including the Phoenix Coyotes, Cleveland Cavaliers, Chicago Blackhawks, Ultimate Fitness Gear, Keller Williams Realty and Seattle Coffee Gear to name a few, WebsiteAlive’s industry-leading AliveChat technology platform provides one of the best online chat solutions available today. For more information, contact WebsiteAlive at 888-696-4513, email them at or visit them on the web at

    About the Phoenix Coyotes --

    The Phoenix Coyotes are a National Hockey League (NHL) team that competes in the Western Conference and Pacific Division. The Coyotes are coached by Wayne Gretzky and play their home games at Arena, which opened in December 2003 and is located in Glendale, Ariz. For ticket information, visit or call 480-563-PUCK.

  2. #2
    Join Date
    Mar 2010
    Thanks for the posting and the combination with 3-d seating was good.

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