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I don't like talking down to people, but sometimes they deserve it when they won't adapt to an obviously different situation than they expected. If I tell you that I did steps 1, 2, and 3; then don't ask me to repeat step 1.
I talk to them like they are children now. I used to be polite and repeat what I said when they ask me something that I already included. Now I just put "please read my original (or wherever I included the part they asked me about) comment.
Lenovo/IBM is great though. You give them the details in a 120 (or so) character summary and someone comes out with the parts.
They absolutely refuse to listen to me when I tell them all their steps that are on their script have been done and I know what parts that are needed. It is probably just as frustrating as the comic expresses...if not more so.
As someone who works in IT and calls computers in for more serious repairs to computers, this really speaks to me:
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